Client Success Representative - Onsite Atlanta

📋 Description

• Serve as the primary Client Success point of contact for assigned accounts, acting as a trusted
• Lead end-to-end customer onboarding, ensuring successful implementation, clear expectation setting
• Drive customer adoption and value realization by proactively guiding usage, optimizing workflows
• Manage day-to-day customer relationships, serving as the main point of contact across order entry
• Own issue resolution and escalation management, coordinating cross-functional teams to ensure
• Identify and enable expansion opportunities by partnering with Sales on upsell, cross-sell, and

🎯 Requirements

• Strong analytical and problem-solving skills, with attention to accuracy and quality
• Account management experience
• Strong understanding of mail service provider operations, including USPS rules and regulations
• Strong attention to detail
• Proficient knowledge and experience with MS Office
• Proficient knowledge and experience with CRM Systems

🎁 Benefits

• Work Environment That Suits You: Opportunities range from fully remote, in-office, to hybrid across
• Benefits That Fit: Flexible benefit options covering healthcare, employer-matched retirement
• Growth That Excites: Passionate about nurturing talent from within
• Time Off That Recharges: Generous PTO policy
• Refer & Reap the Rewards: Employee Referral Program with bonuses for referring talented people