Client Success Senior Account Manager

📋 Description

• Manage a portfolio of large clients (5,000+ employees)
• Develop scalable success plans aligned with client goals
• Monitor product usage and identify improvement opportunities
• Conduct regular business reviews with clients
• Identify upsell and cross-sell opportunities with sales
• Collaborate with Wellbeing Engagement to improve client comms

🎯 Requirements

• Proven experience in account management, client success, or similar in B2B tech
• Excellent verbal and written communication
• Ability to build and maintain client relationships
• Strong analytical and problem-solving skills
• Working knowledge of CRM tools and client communication platforms
• Ability to work independently and as part of a team
• Fluent English (oral and written)
• Wellness/health tech or digital marketing growth hacking a plus

🎁 Benefits

• Hybrid and remote work options with equipment reimbursement
• Home office equipment reimbursement and monthly remote stipend
• 25+ days paid time off, with tenure-based extra day and birthday holiday
• 100% paid parental leave
• Career growth and development opportunities
• Healthcare: health and life insurance
• Inclusive culture and wellbeing resources