Client Success Senior Lead (Media)

📋 Description

• Champion customer needs and user feedback, ensuring real-world product insights are represented in
• Build trusted relationships with senior client stakeholders, acting as a strategic advisor on
• Lead complex product launches, feature rollouts and adoption initiatives across multiple
• Analyse product health, adoption and user journey data to identify trends, risks and opportunities
• Partner with Product and Technology teams to influence priorities, improve user experiences and

🎯 Requirements

• Experience working within Retail Media, AdTech, MarTech or a related product environment.
• Credibility operating with senior stakeholders and influencing decisions across multiple teams.
• Strong understanding of product adoption, customer success and user engagement principles.
• Confidence translating customer feedback and product performance data into actionable
• Ability to navigate ambiguity and drive outcomes across Product, Technology and commercial

🎁 Benefits

• Flexible benefits allowance with the option to take unused allowance as salary or contribute it
• Private medical insurance, life assurance, income protection and critical illness cover.
• Pension scheme with employer matching contributions of up to 7.5%.
• Wellbeing support through the Wellness Hub and Employee Assistance Programme.
• Annual leave entitlement together with the ability to purchase additional holiday and enjoy a