Client Success Specialist - German Speaker

📋 Description

• Onboard, manage, and grow client relationships to maximize Lighthouse value.
• Use data-driven insights to help hoteliers optimize direct bookings.
• Collaborate with Sales, Product, Marketing and Tech to ensure a smooth journey.
• Gather customer feedback and work with product to drive improvements.
• Identify and pursue upsell opportunities within your portfolio.
• Manage multiple accounts in a fast-paced, agile environment.

🎯 Requirements

• 2-3 years in Account Management/Client Success in travel/hospitality SaaS with upsell.
• Hospitality software or B2B hospitality SaaS background required.
• Native or advanced fluency in German and English.
• Customer-obsessed mindset with proactive, consultative approach.
• Strong communication, problem-solving and data-driven decision making.
• Comfortable using data/tech to deliver insights and improve outcomes; adaptable in fast-paced environments.

🎁 Benefits

• Flexible work: work from home or at global offices.
• Flexible time off to manage work-life balance.
• Health insurance and wellbeing benefits.
• Payflow App: access earned salary in advance.
• Career development: workshops, frameworks, tools, training to realize your potential.
• Impactful work: Lighthouse products are used by 85,000+ users worldwide.