Client Success Support Specialist

📋 Description

• Serve as first contact for client inquiries via email, chat, and tickets.
• Draft routine updates, reminders, and documentation for CSMs.
• Triage tickets and escalate high-priority issues to the CSM.
• Maintain client records in HubSpot, Wing App, and internal trackers.
• Process plan changes, activations, pauses, or upgrades per SOPs.
• Document client interactions, resolutions, and pending tasks.

🎯 Requirements

• 1–2 years experience in Customer Support, Client Success, Admin Assistant, or similar.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Customer-first mindset with patience and problem-solving skills.
• Proficiency in tools such as HubSpot, Stripe, Dialpad, etc.

🎁 Benefits

• Remote-first company with a flexible, supportive environment.
• Clear advancement paths into CSM, QA, or broader Operations roles.
• Collaborative, growth-minded team with ongoing learning.
• Competitive compensation and performance incentives.