Client Support Analyst

📋 Description

• Support daily payment and customer activities to ensure service excellence.
• Collaborate with cross‑functional teams on daily tasks.
• Deliver operational tasks and participate in multiple projects.
• Shifts 6am-7pm Mon-Fri on rotation; some out-of-hours may occur.
• Act as main contact for assigned key clients and stakeholders.
• Identify process improvements and drive better workflows.

🎯 Requirements

• Experience with UK Payments, FX and cross-border payments.
• Working knowledge of Bacs, CHAPS and Faster Payments schemes.
• Understanding of UK/EU clearing and settlement processes.
• Nostro reconciliation knowledge desirable.
• Client-facing or operational support experience in financial services.
• Strong communication and interpersonal skills.

🎁 Benefits

• Flexible culture supporting work‑life balance.
• London office, home or hybrid work options.
• 27 days annual leave plus bank holidays.
• Holiday buy/sell up to five days.
• Work abroad up to 30 days in a rolling 12‑month period.
• Private healthcare and dental cover.