Client Support Analyst

📋 Description

• Be the first line of support and trusted partner to clients.
• Provide fast, thoughtful, high-quality resolutions that build trust.
• Troubleshoot and resolve issues; keep clients informed.
• Prioritize requests to meet SLAs and exceed expectations.
• Diagnose issues with payments formats and connectivity (Alliance Lite 2).
• Collaborate with Customer Success, Account Managers and Solutions teams.

🎯 Requirements

• Experience in B2B technical support, ideally SaaS
• Comfort with APIs, bank connectivity, and payment formats
• Strong analytical and problem-solving abilities; root-cause analysis
• Familiarity with treasury, banking, or accounting concepts
• Confidence operating in ambiguity and limited documentation
• Proactive mindset with a passion for continuous learning

🎁 Benefits

• Competitive benefits covering health, retirement, and family support
• Employee giving match
• Mobile phone stipend
• Generous wellness reimbursement and programming
• Generous vacation policy with flexible time off
• Parental leave and family planning benefits