Added
11 days ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

saas customer service apis treasury payment_formats

📋 Description

  • Be the first line of support for clients
  • Troubleshoot issues and deliver timely resolutions
  • Manage requests to meet SLAs and exceed expectations
  • Get hands-on with platform systems and workflows
  • Diagnose payment formats, connectivity, and Alliance Lite 2
  • Collaborate with CS, Account Managers and Solutions teams to onboard clients

🎯 Requirements

  • B2B technical support experience in SaaS
  • Comfortable with APIs, bank connectivity, and payment formats
  • Strong analytical and problem-solving abilities
  • Familiarity with treasury, banking, or accounting concepts
  • Comfortable operating in ambiguity
  • Proactive mindset and continuous learning
  • Focus on delivering high-quality customer experience

🎁 Benefits

  • Competitive salary, bonuses, and equity
  • Comprehensive health, retirement, and family benefits
  • Employee giving match
  • Mobile phone stipend
  • Wellness reimbursements and onsite/virtual programs
  • Generous vacation and parental leave policies
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