Client Support Representative

📋 Description

• Provide timely support via phone, email, and chat; troubleshoot issues.
• Escalate complex issues to senior team members.
• Collect data using monitoring and support tools to identify root causes.
• Log and categorize incidents in a ticketing system to gain insights.
• Document resolutions and contribute to knowledge bases.
• Meet performance metrics, including response time and CSAT.

🎯 Requirements

• 2+ years of experience in technical support, help desk, or customer service (software or financial services preferred).
• A great listener and problem solver with a strong customer service mindset.
• Strong problem-solving skills and a customer-first approach.
• Exceptional communication skills, able to explain technical concepts to non-technical users.
• A team player with a positive attitude and respect for colleagues.
• A quick learner eager to master technical systems and new tools.

🎁 Benefits

• The rare opportunity to disrupt a $1.5T industry.
• Competitive benefits including: uncapped vacation (US ONLY), health, dental & vision insurance.
• Robust compensation package, including equity in stock options.
• Learning Grant program to support ongoing professional development.
• 401k with match and expedited vesting (US ONLY).