Client Support Representative

📋 Description

• Retrieve medical documentation from client systems (invoices, UB-04, EOBs, PHI)
• Submit and monitor document requests to secure needed claim documentation
• Scan, upload, and securely store PHI per data handling standards
• Compile data for client reconciliations and prepare reports
• Support prebill work queue resolution and KPI performance
• Escalate client-impacting issues with Client Delivery and align on inventory

🎯 Requirements

• High School Diploma or GED required
• 1+ years in healthcare operations, revenue cycle, or document mgmt preferred
• Familiarity with medical claims docs and payer/provider data processes preferred
• Equivalent education+experience considered
• Strong computer proficiency; MS Office (Word, Excel, Outlook)
• Regular and predictable attendance

🎁 Benefits

• Equal Opportunity Employer (M/F/D/V)
• Commitment to non-discrimination
• Focus on professional growth and development
• Flexible, supportive workplace culture
• Recognized Top Workplaces and Inc. 5000 growth history