Client Support Representative - Healthcare Revenue Cycle

📋 Description

• Troubleshoot and resolve complex product, system, and workflow-related issues.
• Investigate and resolve payer-related and transaction-processing issues.
• Be an escalation point for Customer Support, Client Relationship Management, and other teams.
• Manage a high-volume caseload of support requests, incidents, and inquiries while meeting
• Communicate with clients through support cases, email, telephone, and virtual meetings to guide
• Determine the severity, scope, and effect of reported issues and coordinate appropriate resolution

🎯 Requirements

• 2+ year's experience with healthcare workflows, payer processes, and electronic healthcare
• 2+ years' experience with healthcare industry standards such as ANSI X12 transactions is beneficial
• 2+ years' experience using CRM or case management systems, such as Salesforce, is beneficial
• Bachelor's degree in business, healthcare management, or a related field is beneficial
• 2+ years; experience in healthcare technology, healthcare operations, revenue cycle management
• Experience supporting client-facing software applications

🎁 Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://myexperianbenefits.com/