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10 days ago
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📋 Description

  • Interact with clients and resolve issues using the Ontic platform.
  • Proactively engage users to prevent issues.
  • Serve as liaison between Success and Product to improve the product.
  • Maintain and respond to support tickets in Ontic's help desk.
  • Own a wide range of client requests from start to finish with updates.
  • Create and improve internal and external support documentation.

🎯 Requirements

  • 3-5 years in software support/onboarding for SaaS apps.
  • Manage support ticket queues for timely resolutions.
  • AI-native support using LLMs and automation.
  • Cross-functional work with Success, Product, and Eng teams.
  • Experience with Freshdesk, Jira, Salesforce, Excel, Google Sheets.
  • Bonus: IT/Networking, HTML/web design, and DB structure.

🎁 Benefits

  • Competitive Salary
  • Medical, Vision & Dental Benefits
  • 401k and Stock Options
  • HSA Contributions
  • Flexible PTO & Learning Stipend
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