Client Support Specialist

📋 Description

• Handle approximately 20–40 inbound support calls per day, along with support tickets from hospice
• Manage incoming calls efficiently, minimizing missed calls and voicemail whenever possible while
• Make outbound calls to welcome new users, proactively address questions, provide guidance, and
• Assist physicians with electronic prescribing (e-prescribing) setup and troubleshoot related
• Investigate client concerns, identify root causes, and provide accurate solutions while ensuring
• Build and maintain positive relationships with clients from diverse professional backgrounds

🎯 Requirements

• Previous experience in SaaS customer support, client services, technical support, or a related
• A Pharmacy Technician license is preferred but not required.
• Strong troubleshooting and problem-solving skills, particularly when diagnosing issues and guiding
• Excellent verbal and written communication skills, including the ability to explain technical
• Strong interpersonal skills and the ability to establish trust with clients who have different
• A calm, professional, and empathetic approach to handling difficult conversations, frustrated

🎁 Benefits

• Competitive hourly compensation: $21–$22 per hour.
• Fully remote work environment: Work from home anywhere within the United States.
• Comprehensive healthcare coverage: Medical, dental, vision, and accident insurance.
• Company-paid insurance: Short-term disability, long-term disability, and life insurance.
• Retirement savings: 401(k) plan with a 4% employer match after one year of employment.
• Paid time off: Three weeks of paid time off.