Client Support Specialist

📋 Description

• Respond to customer inquiries and technical support requests through email, chat, and phone.
• Troubleshoot and resolve technical issues related to the company's products and services.
• Manage support tickets from initial contact through resolution, meeting established Service Level
• Escalate complex issues to the appropriate internal teams, including Customer Success, Product, and
• Record customer interactions, troubleshooting steps, and resolutions accurately in the CRM.
• Identify recurring customer issues and collaborate with cross-functional teams to investigate root

🎯 Requirements

• At least 3 years of experience in a customer support role, preferably within SaaS, technology, or
• Strong problem-solving skills and the ability to investigate and troubleshoot technical issues.
• Excellent written and spoken English, with the ability to explain technical information clearly to
• Experience using CRM platforms, such as Salesforce, to manage customer interactions and support
• Availability to work Eastern Standard Time (EST) hours to support North American clients.
• Strong organizational skills, attention to detail, and the ability to manage multiple requests

🎁 Benefits

• Fully remote position within West Bengal, Gujarat, or Maharashtra, India.
• Flexibility to work remotely while supporting an international client base.
• Exposure to advertising intelligence solutions and technology-driven products.
• Collaboration with cross-functional teams and North American clients.