Client Support Specialist

📋 Description

• Master ClearGov's Software: Learn, in detail, how client financial data flows through our products
• Provide First-Line Support: Investigate, diagnose, and resolve technical/non-technical client
• Be a Proactive Problem Solver: Resolve customer issues quickly, efficiently, and correctly
• Manage Complaints & Feedback: Address concerns professionally, follow up to confirm resolution
• Collaborate Cross-Functionally: Partner with Product, Data, TCSS, and Client Success Managers to
• Coordinate Escalations: Work directly with the LTWO team to prioritize and resolve bug fixes.

🎯 Requirements

• Proven customer service experience across multiple support channels.
• Excellent oral and written communication; able to explain technical concepts clearly.
• Technical aptitude with a quick ability to master ClearGov's product suite.
• Strong, proactive troubleshooting skills; knows when to escalate to Tier 2 support.
• Skilled at multitasking and prioritizing in a fast-paced environment.
• Experience with Zendesk a plus; experience with Jira a plus.

🎁 Benefits

• Medical, dental & vision insurance
• FSA, HSA, and/or Dependent Care FSA (US)
• Life + AD&D insurance, plus short-term and long-term disability insurance (US)
• Life + disability insurance (Canada)
• 401(k) (US) / RRSP (Canada) with 3.5% match
• 10 company holidays