Client Support Specialist

📋 Description

• Be point-of-contact for customer inquiries via email, LiveChat, 1-833-Roo Vet, etc.
• Troubleshoot first-line issues for hospital/vet/tech users with accurate, supportive responses.
• Coordinate escalations with regional BD/AMs and other departments as needed.
• Manage call-outs with current processes; document rainy day scenarios and share learnings.
• Maintain HubSpot communications and CS tickets; ensure proper documentation.
• Coordinate with Finance/Data/other departments on rainy-day, shift, and payment reconciliation

🎯 Requirements

• 2+ years in client/customer support, ideally in a startup.
• Vet technician/animal healthcare experience is a plus.
• Proactive, organized, accurate in communications.
• Excellent communication and organizational skills.
• Familiar with customer support tools/software.
• Timely and efficient with task accuracy; flexible and agile.

🎁 Benefits

• Remote-first with hybrid option if based in San Francisco.
• Tiered compensation ranges by location (example tiers shown): Tier 1 $24k-$28k USD, Tier 2
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits, 401K, and unlimited PTO.
• Paid parental leave and reimbursement, birthday/anniversary gifts, and domestic travel
• Mission-driven, equal opportunity employer; inclusive environment.