Client Support Specialist

📋 Description

• Be one of the point-of-contacts for customer inquiries coming through our online support channels –
• Troubleshoot and resolve any first line issues raised by our hospital/vet/tech users, providing
• Coordinate second line/escalated issues with relevant regional BD/AMs and other departments as
• Facilitate and help to manage potential call outs with current processes in place.
• Proactively document rainy day scenarios as encountered and share any key learnings with the team.
• Maintain Hubspot to be sure all client communications & CS tickets are documented appropriately.

🎯 Requirements

• 2+ years experience in client/customer support, ideally in an early-stage start-up environment.
• Vet technician/animal healthcare industry experience a plus
• Proactive, organized and accurate in all internal and external company communications.
• Excellent communication & organizational skills.
• Familiar with customer support tools/software.
• Timely and efficient in task accuracy and completions.

🎁 Benefits

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits to fit your needs with base medical plan covered at 100% with
• 401K
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.