Client Support Specialist - After Hours

📋 Description

• Demonstrate strong time management skills and flexibility in fielding the unexpected throughout the
• Conduct needs assessment and educate clients about Lyra’s services and benefit offerings
• Prioritize client safety and wellbeing, with an ability to recognize potential safety concerns and
• Engage in feedback and frequent self-assessment of strengths and areas for growth
• Work well in a structured team environment
• Demonstrate flexibility with shift changes

🎯 Requirements

• Minimum 1 year of direct experience in a customer support, customer service, or high-touch service
• Demonstrate exceptional writing skills and the ability to provide information in a clear and
• Experience with Zendesk, Salesforce, and/or Chat tools; otherwise you pride yourself on picking up
• This role requires flexibility to work evenings, weekends, and holidays as part of our regular

🎁 Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability
• Lyra for Lyrians; coaching and therapy services
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K retirement benefits
• Monthly tech allowance