CLIENT SUPPORT SPECIALIST (B2B) Argentina

📋 Description

• Manage high-volume customer inquiries across email, live chat, and ticket platforms.
• Resolve customer requests while meeting SLA and quality expectations.
• Document customer interactions with detailed ticket records.
• Prioritize requests based on urgency and business impact.
• Own customer cases from initial contact through final resolution.
• Collaborate with Operations, Logistics, Fulfillment, and other teams to resolve issues.

🎯 Requirements

• 3+ years in client support or similar customer-facing roles.
• Experience with high-volume inquiries via email, live chat, and ticketing platforms.
• Experience using CRM platforms (HubSpot, Salesforce, Zoho, MS Dynamics, etc).
• Experience using ticket management platforms (Zendesk, Intercom, Freshdesk, Jira Service Management, etc).
• Strong written and verbal English communication; professional.
• Outstanding attention to detail and strong organizational skills.

🎁 Benefits

• Experience supporting B2B or Enterprise clients.
• Experience within Hospitality, Healthcare, Education, Food, Logistics, Fulfillment, Subscription, or E-commerce industries.
• Experience with Order Management or Account Management.
• Experience collaborating with Operations, Logistics, Product, or Supply Chain teams.
• Experience supporting customer onboarding or managing complex customer accounts.