Client Support Specialist

📋 Description

• Resolve client support cases via phone, chat, and email while serving as a subject matter expert on
• Troubleshoot platform functionality, user access, reporting, content delivery, and learning
• Analyze and resolve technical issues related to authentication, user management, assignments
• Assist clients with data imports, user provisioning, reporting discrepancies, and data integrity
• Communicate clearly and professionally with clients throughout the case lifecycle, providing timely
• Provide configuration guidance, best practices, and solutions that help clients achieve their goals.

🎯 Requirements

• 3+ years of experience supporting SaaS applications
• Experience with LMS or HR technology business applications strongly preferred
• Strong analytical and problem-solving skills with the ability to diagnose issues across multiple
• Excellent written and verbal communication skills, with strong attention to detail and a commitment
• Demonstrated ability to prioritize and manage multiple client issues while meeting service
• Familiarity with authentication technologies such as SSO, SAML, and user provisioning

🎁 Benefits

• Work from anywhere within the US for most roles
• Competitive Salary
• Medical, Dental, and Vision Insurance
• Flexible PTO
• 401K - 100% vested with ~4% match
• 12 Paid Holidays