Coordinate with internal departments to resolve client issues and follow through until completion.
Handle inquiries using judgment and basic decision-making authority to resolve customer concerns.
Assist in developing support delivery strategies, escalation procedures, and training while
Provide information about products and services, answer questions, and resolve client issues.
Complete activities supporting implementation of procedures.
Ensure inquiries are properly followed up on and resolved.

🎯 Requirements

Bachelor’s degree from an accredited college/university in a software-related field or equivalent
Solid interpersonal, written, and verbal communication skills required
Self-motivated, highly organized individual with strong attention to detail
Prior Technical Support and/or Customer Service experience required
Familiarity with credit application, loan, underwriting, and credit scoring processes a plus

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