Client Support Specilaist (night shift)

📋 Description

• Customer support - night shift
• Transaction monitoring
• Monitoring of providers' activity and malfunctions
• Limit monitoring
• Alerting at the launch of new merchants and new solutions
• Allocating when providers are down and calculating potential losses

🎯 Requirements

• Exceptional verbal and written communication skills
• Strong analytical and problem-solving abilities
• Ability to think on your feet and provide effective solutions under pressure
• High sense of responsibility
• Good level of English and Russian languages
• Previous experience in customer support, client services, or a related role would be a plus

🎁 Benefits

• Remote Work: full flexibility to work remotely
• Paid Time Off: 20 days of vacation per year, holidays, and sick leave
• Private Health Insurance: annual budget for personal premium medical coverage
• Learning & Development: conferences, courses, and budget for AI tools
• Coworking Support: budget for productive workspace beyond home
• Well-Being Allowance and unique perks like birthday off