Client Support Supervisor

📋 Description

• Lead and develop a team of client support representatives
• Conduct 1:1 meetings and performance reviews with direct reports
• Staff departmental specialty projects based on required skill set
• Report on micro team's production and quality performance weekly
• Monitor departmental staffing levels through scheduling
• Participate in implementation of department performance metric targeting

🎯 Requirements

• Bachelor's degree from a four-year college or university
• At least 2+ years direct experience managing and developing contact center support representatives
• Experience with Zendesk, Atlassian (Confluence, Jira), Stripe, and Looker, a plus
• Outstanding computer and technology skills
• Superb organizational and project management skills
• Outstanding communication skills, both written and verbal

🎁 Benefits

• Comprehensive Medical, Dental and Vision plans coverage since day one
• Pre-tax benefits: HSA/ FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability, basic life or pet insurance, etc.
• Monthly Wellness Stipend to promote mental and physical self-care
• Flexible PTO and Remote First Environment