Client Support Team Lead

📋 Description

• Lead and develop a high-performing Client Support team by managing 8–12 Coordinators, establishing
• Drive individual and team performance by monitoring productivity, quality, client satisfaction, and
• Manage daily Client Support operations and escalations by overseeing workflows, scheduling, shift
• Lead change adoption and continuous improvement initiatives by translating organizational
• Strengthen team capabilities and operational efficiency through technology and collaboration by

🎯 Requirements

• 4+ years of customer or client support experience across multiple service channels, including
• Demonstrated experience coaching, developing, and managing individual contributors, including
• Strong understanding of customer support performance metrics, including productivity, quality, and
• Experience managing daily team operations, including workflow coordination, scheduling, shift
• Exceptional written and verbal communication skills, with the ability to provide clear direction
• Strong organizational, time-management, and problem-solving skills, with the ability to

🎁 Benefits

• Competitive compensation packages
• Comprehensive benefits
• Medical, dental, vision, and other benefits
• Meaningful career growth
• Opportunity to fuse human creativity and styling expertise to redefine personalized retail
• Set a high bar for craft and drive measurable impact