Client Support Team Lead

📋 Description

• Scope client requests and align team expertise for seamless implementations
• Monitor and forecast FTE utilization for optimal staffing
• Serve as primary operational point of contact between Client Support and Client Growth &amp
• Shape team strategy as active member of support leadership team
• Deliver strategic feedback to internal stakeholders

🎯 Requirements

• 4–6+ years of professional experience in client success, operations, or customer-facing strategic
• Proven experience tracking, managing, or forecasting FTE capacity and resource utilization
• Bachelor’s degree in a relevant field or equivalent practical experience
• Strong track record of cross-functional relationship building and project/program coordination
• Willingness to travel up to 15%

🎁 Benefits

• Comprehensive health, dental, and vision coverage
• Flexible scheduling within core business hours (8 AM – 5 PM ET)
• Professional growth and travel opportunities
• Generous paid time off, company holidays, and flexible time-off policies
• Wellness reimbursement and mental health benefits
• 401(k) with match