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Serve as a primary technical support resource for AccuWeather TV customers, providing timely
Participate in the department’s 24/7 support coverage and assigned on-call schedule, including
Monitor customer support calls, emails, and requests; prioritize issues based on urgency, impact on
Troubleshoot and resolve software, hardware, system configuration, and data issues, with particular
Take ownership of assigned support issues from initial response through resolution, keeping
Document customer issues, troubleshooting steps, resolutions, and follow-up actions to support

At least one year of professional experience supporting PC or Mac computers, software, or hardware
Strong customer service skills, including the ability to remain calm, responsive, and professional
Ability to troubleshoot software and hardware problems, prioritize competing requests, and follow
Ability to communicate technical information clearly to customers and colleagues with varying
Ability to read and interpret instructions, technical documentation, procedural and policy manuals
Strong organizational skills and attention to detail when documenting issues, coordinating

Client Systems Specialist

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