Clinical Administrator

📋 Description

• Monitor incoming case queues, ensuring referrals are processed promptly and assigned to appropriate
• Assist internal clinical case managers and affiliates with case file management, supporting
• Act as a first point of administrative contact during high-volume periods, escalating urgent or
• Ensure all clinical documentation is uploaded to the relevant systems accurately and within
• Train and guide existing clinical administrative staff and serve as a mentor for junior
• Act as the administrative lead by monitoring the department & overall case queues and workload

🎯 Requirements

• Bachelor’s degree in healthcare administration, Psychology, Social Work, or a related field (or
• 2+ years of administrative experience in a healthcare, mental health, or insurance setting.
• Specific experience within an EAP or behavioural health managed care organisation is highly
• Excellent fluency in English; with Arabic, Hindi, Urdu being beneficial.
• Proficiency in Case Management systems (e.g., Salesforce, or similar CRMs).
• Strong command of Google Suite (Sheets, Forms, Slides) and Microsoft Office Suite (Excel, Word

🎁 Benefits

• Benefits consistent with UAE or MENA law