Clinical Associate

📋 Description

• Support smooth onboarding of Heidi across new and existing customers, partnering closely with
• Contribute to rollout planning by supporting discovery sessions, gathering documentation examples
• Deliver and support training sessions for clinicians and operational staff, both live and
• Provide hands-on support during go-lives and early usage, especially where clinician documentation
• Develop a strong understanding of Heidi and how clinicians use it across different specialties and
• Translate real-world clinical workflows into best-practice guidance that helps clinicians embed

🎯 Requirements

• Early-career or recently practicing clinical professionals (medical, nursing, allied health, mental
• Strong interest in healthtech, AI, and improving clinical workflows
• Clear, confident communicator with the ability to explain clinical concepts simply and practically
• Organised and reliable, able to manage multiple onboarding tasks and support requests
• Comfortable learning new tools and working in a fast-moving, ambiguous environment
• Proactive, curious, and motivated to make clinicians’ working lives easier

🎁 Benefits

• Real product momentum — rare chance to create a global impact as you immerse yourself in
• Equity from day one
• Unmatched impact — a pivotal role at a critical growth moment, a product that delivers tangible
• Work alongside world-class talent — a team of operators and builders who’ve scaled unicorns
• Global reach — help shape international expansion as Heidi brings to key international markets
• Growth and balance — personal development budget, dedicated wellness days, subsidised gym