Clinical Care Navigator - After Hours - Bilingual Spanish Speaking

📋 Description

• Manage crises; provide in-the-moment phone support to clients.
• Ensure client safety and connect clients to high-quality providers by phone and email.
• Support clients in connecting to care via phone and email.
• Work in a fast-paced environment; adapt to evolving tools and processes.
• Collaborate with a dynamic team; provide actionable feedback to internal teams.
• Be bilingual Spanish-speaking and able to work full-time from the United States.

🎯 Requirements

• Master’s in clinical social work or equivalent; LCSW or equivalent licensure; RN allowed.
• Two years post-licensure experience; EAP/call center experience preferred.
• RN with 2 years psychiatric intake/assessment or related EAP/call center experience.
• Significant experience managing high-risk clinical situations (suicidality, mandated reporting).
• Bilingual Spanish-speaking required.
• US resident; full-time; remote work from within the United States.

🎁 Benefits

• Comprehensive healthcare coverage (medical, dental, vision, FSA/HSA, life/disability)
• Coaching and therapy services
• Paid time off including vacation, sick days, and holidays
• Paid parental leave
• 401K retirement benefits
• Monthly tech allowance