Clinical Operations Specialist - Licensed Therapist

📋 Description

• Serve as a clinical resource for member issues requiring clinical judgment
• Support pre-intake clinical review and outreach as needed
• Review and follow up on member feedback requiring clinical attention
• Manage rematch escalations and assist with enrollment-related clinical questions
• Collaborate with the User-Success team to address member needs
• Handle clinical escalations beyond the scope of non-licensed operations staff

🎯 Requirements

• Independent clinical license required: LCSW, LMFT, LPC, or PhD/PsyD (or state equivalent)
• Minimum of 4 years post-licensure clinical experience
• Experience with Electronic Health Record (EHR) systems required
• No specific EHR or scheduling platform experience necessary; training will be provided
• Comfortable working in a hybrid clinical/operational role (not traditional caseload-based)
• Strong cross-functional communication skills to collaborate with Product, Quality, Credentialing

🎁 Benefits

• 401(k)
• Full health, dental, and vision insurance
• Generous unlimited PTO package