Intake, triage, track, and respond to clinical review requests, escalations, and inquiries in
Review and analyze patient medical records, extracting relevant clinical information for
Investigate and address clinical escalations originating from members, Member Support, Account
Respond to member inquiries professionally, compassionately, and in accordance with Vida clinical
Collaborate closely with Providers, Clinical Assistants, and cross-functional teams to support
Monitor cases through resolution and ensure timely follow-up and documentation.

🎯 Requirements

Active RN or LPN license in good standing.
Minimum of 2 years of experience in a primary care, family medicine, internal medicine, or
Experience reviewing medical records and clinical documentation.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Proven ability to analyze situations, identify issues, and implement appropriate solutions.

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