Clinical Service Desk

📋 Description

• Provide frontline technical assistance to healthcare customers using clinical applications
• Support a 24/7 service environment to maintain operational continuity for critical healthcare
• Respond to inbound service desk calls regarding Epic, Cerner, McKesson, Meditech
• Troubleshoot workflow, application errors, user access, and functionality issues
• Document incidents, troubleshooting steps, resolutions, and follow-up actions
• Collaborate with internal teams to improve service quality and address recurring issues

🎯 Requirements

• Minimum of 4 years of service desk/helpdesk or equivalent experience
• At least 1 year of hands-on technical troubleshooting
• High school diploma or equivalent
• Experience supporting software applications, healthcare systems, or enterprise tech environments
• Previous call center or high-volume support experience is an asset
• Strong customer service mindset and clear professional communication

🎁 Benefits

• Fully remote work opportunity based in Canada
• Competitive compensation range of approximately $25.00 to $31.00 per hour
• Employee Assistance Program (EAP) support
• Access to employee discounts and perks
• Opportunity to develop healthcare tech and clinical application support expertise
• Experience working in a mission-critical technology environment