Clinical Support Expert (Germany)

📋 Description

• Resolve complex clinical inquiries, handling time-sensitive escalations from frontline agents
• Manage booked calls to advise and work to resolve complex, practice-level case issues.
• Serve as the primary escalation point for inbound clinical support tickets, providing customer
• Serve as the clinical voice for our German doctor base, supporting practices, while flexing to
• Act as the liaison between doctors and the lab, translating clinical feedback and preferences into
• Perform Quality Assurance (QA) reviews of agent work to ensure clinical accuracy and adherence to

🎯 Requirements

• Fluent in German and English, written and verbal, with the ability to deliver clinical guidance and
• Based in Germany and legally authorized to work in Germany.
• Minimum 5+ years of experience in a high-volume lab setting, with experience in digital dental labs
• Minimum 3+ years of experience in 3Shape CAD/CAM digital design in [Product Line].
• Strong current knowledge of [Product Line] dental systems and their digital components (i.e., scan
• Familiarity with the German dental market — state and federal regulatory context, German clinical

🎁 Benefits

• For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive