Clinical Support Team Lead (Spain)

📋 Description

• Supervise and coach a distributed team of front-line lab technicians and CX Experts across multiple
• Lead across sites and languages: build consistent standards and a shared team culture even when
• Own overall team performance and KPIs: manage a team of lab technicians and CX Experts; coach and
• Plan coverage across European time zones and languages so practices reach the right person, in
• Perform QA to audit and deliver actionable feedback, identify gaps in process, and build SOPs to
• Collaborate to localize Standard Operating Procedures (SOPs) so guidance holds up consistently

🎯 Requirements

• Professional fluency in Spanish and English (English is our working language internally).
• Based in or willing to relocate to Barcelona, and able to work from our office 4 days per week.
• 2+ years of front-line leadership experience in customer service, ideally in a startup or tech
• 1+ years of direct people management or supervisory experience as a titled manager is required.
• Experience leading a distributed or multi-site team — or clear evidence you'd thrive doing it.
• Proven ability to manage and develop a team, driving measurable performance improvements.

🎁 Benefits

• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off