Clinician Support Specialist- Entry Level (Contract)

📋 Description

• Serve as primary contact for clinicians with issues in Ambience AI docs (Intercom, email).
• Diagnose and resolve complex platform/EHR integration issues; escalate with docs.
• Surface recurring issues to Engineering/CSM/Product for improvement.
• Build and maintain troubleshooting guides, FAQs, and SOPs in Notion and Intercom.
• Respond to PagerDuty alerts and on-call escalations per team.
• Contribute to CSAT, FCR, and handling-time reporting; participate in meetings.

🎯 Requirements

• 1+ years in customer or technical support, ideally in healthcare or SaaS.
• Troubleshoot complex, multi-factor issues; communicate resolutions clearly.
• Strong written and verbal communication with clinician-first empathy.
• Experience building knowledge resources and streamlined workflows.
• Comfort working cross-functionally and escalating trends.
• Ability to surface recurring issues to Eng/CSM/Product.

🎁 Benefits

• Remote-friendly culture with SF HQ and equipment provisioning.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match up to 3%.
• Parental leave and flexible time off with no annual cap.
• Annual off-sites and team events with travel and lodging provided.
• Equipment provisioning to work effectively from anywhere.