Cloud Operations Support Specialist (Tier 2)

📋 Description

• Serving as the primary Tier 2 escalation point for Tier 1 service desk tickets, diagnosing and
• Proactively monitoring cloud infrastructure, service metrics, and system performance using AWS
• Conducting routine checks of automated backup schedules, snapshot integrity, and storage/compute
• Triaging, investigating, and resolving operational incidents in accordance with established SLAs
• Executing approved standard changes, routine maintenance tasks, service restarts, access requests
• Coordinating closely with Tier 1 support staff, Tier 3 Cloud Systems Engineers, and security

🎯 Requirements

• 2+ years of experience in IT help desk, technical support, systems operations, or a Tier 2 support
• Hands-on operational experience supporting services and basic infrastructure within Amazon Web
• Demonstrated experience handling incident, problem, and service request ticketing workflows within
• Proven track record monitoring system performance, resource utilization, and backup integrity in a
• Solid baseline troubleshooting skills across Linux and/or Windows operating systems and basic cloud
• Excellent verbal and written technical communication skills, with experience creating standard

🎁 Benefits

• Proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.
• Compliance with federal law regarding identity verification, US Citizenship confirmation, and