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Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing.
Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents
Manage service requests according to change management procedures.
Monitor, analyze, and resolve incidents for customer infrastructure in Azure.
Install, configure, and administer customer systems in Azure.
Communicate technical issues and solutions to clients in clear, understandable terms.

Bachelor's degree in a technical field or equivalent experience.
3+ years of experience in support administration, specifically with Azure Cloud.
Experience with automation using scripting languages (PowerShell, Bicep) and CI/CD practices.
Experience with network platforms and firewalls (VPNs, policy management, load balancing
Demonstrated ability to configure and administer Azure Site Recovery and troubleshoot complex
ITIL best practices for incident and problem management.

Cloud Support Administrator (Remote LATAM)

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