Cloud Support Engineer (Night Shift)

📋 Description

• Drive technical solutions to complex problems, providing in-depth analysis and guidance to
• Adhere to response and resolution SLAs and escalation processes to ensure fast resolution of
• Use the Snowflake environment, connectors, third-party partner software, and internal tools to
• Analyze and tune query performance, and provide clear recommendations for improvement
• Document known solutions in the internal and external knowledge base
• Report well-documented bugs and feature requests arising from customer-submitted requests

🎯 Requirements

• Bachelor's or Master's degree in Computer Science or a related discipline, or equivalent practical
• 2+ years of experience in technical support or a similar technical, customer-facing function
• Excellent written and verbal communication skills in English, with strong attention to detail
• Ability to work in a highly collaborative environment across global teams
• Hands-on experience with at least one major RDBMS
• Strong SQL skills, including data types, aggregations, and analytical/window functions