Club Operations Director

📋 Description

• Own the operational heartbeat of spaces including a fitness center, outdoor facilities, rock climbing wall and pool.
• Drive revenue and space performance by mastering utilization, energy, and staffing.
• Lead and develop a high-performing team of Hosts.
• Act as the steady "Swan" for high-stakes moments, removing obstacles and ensuring guest experiences stay seamless.
• Partner across functions to align programming with service expectations and brand standards.
• Master the behind-the-scenes details that keep the space running with precision and care.

🎯 Requirements

• 5+ years of experience managing fitness or wellness center operations at large campuses, country clubs or boutique wellness spaces.
• 2+ years planning and executing tenant engagement programs and on-site activations.
• Comfortable preparing client-facing meeting agendas, presentations, and communications.
• Current group fitness certification from ACE, AFAA, NASM, ACSM, or equivalent. Personal Training certification is a plus. (Must be willing and able to provide fitness class or training coverage as needed, including VIP clients or during instructor absences.)
• Experience overseeing multiple service lines (fitness, events, hospitality, wellness, or tenant experience) is a plus.
• Skilled in driving revenue and efficiency through utilization planning, staffing models, and resource management.

🎁 Benefits

• FREE employee-only medical coverage
• 4% employer 401(k) match
• FREE short-term disability
• Other incredible benefits (see employer site)