Collections Agent

📋 Description

• Manage an assigned portfolio of delinquent loan accounts and initiate timely follow-up on overdue
• Contact customers via approved communication channels to negotiate repayment and secure commitments.
• Accurately document all customer interactions, agreements, and case updates in the system.
• Monitor and follow up on Promise-to-Pay (PTP) commitments to ensure conversion and reduce rollovers.
• Escalate high-risk or unresolved accounts in accordance with internal recovery and escalation
• Meet daily, weekly, and monthly recovery and productivity targets.

🎯 Requirements

• 1–2 years’ experience in loan collections, credit control, or call center operations (preferred).
• Strong negotiation, persuasion, and objection-handling skills.
• Excellent verbal communication and interpersonal skills.
• Experience working with CRM, loan management, or call management systems is desirable.
• Ability to follow structured workflows and operating procedures.
• Good attention to detail.

🎁 Benefits

• Attractive salary, pension, health insurance, annual bonus, plus other benefits
• Learning and development-focused environment with knowledge sharing, training, and internal
• People-first culture prioritizing team member well-being