Collections Coordinator

📋 Description

• Review loss mitigation requests and verify program eligibility.
• Identify delinquent accounts for site visits, disconnects, or letters.
• Coordinate with third-party vendors to initiate services.
• Support investor settlement negotiations and approvals as needed.
• Manage the Collections inbox and respond to inquiries.
• Audit activities to ensure SLAs and compliance.

🎯 Requirements

• Minimum 1 year of experience in billing, collections, or financial services.
• Advanced proficiency with MS Office; Excel strongly preferred.
• Strong problem solving, analytical, and communication skills.
• Ability to manage multiple requests and prioritize effectively.