Collections Single Point of Contact (SPOC)

📋 Description

• Manage an individual pipeline of mortgage loans, reviewing each assigned account weekly to monitor
• Respond to incoming calls, return voicemails, handle escalations, and address other requests within
• Make outbound calls to borrowers to understand reasons for missed payments, discuss account status
• Explain loss mitigation options and relevant processes to help homeowners understand potential
• Accept payments and coordinate repayment plans in accordance with established procedures.
• Participate in calling campaigns, including initiatives focused on collecting required

🎯 Requirements

• High school diploma or equivalent required.
• 2–4 years of experience in mortgage servicing, or an equivalent combination of education and
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Knowledge of the Fair Debt Collection Practices Act (FDCPA) and an ability to learn and apply
• Excellent written and verbal communication skills, with the ability to interact professionally with
• Strong analytical, critical-thinking, and problem-solving skills.

🎁 Benefits

• Compensation: $25.00 per hour, as listed in the original posting.
• Health and welfare coverage: Optional medical, dental, vision, life, and disability insurance.
• Paid time off: Paid holidays, vacation, and sick leave.
• Retirement and financial benefits: Employer-matching 401(k) plan and employee stock purchase plan.
• Wellness programs: Access to mental health resources, including Calm memberships, and initiatives
• Employee recognition: Programs celebrating achievements and professional milestones.