Collections Specialist

📋 Description

• Answer incoming calls and emails about billing, service questions, and concerns.
• Collaborate with management to assist customers and improve processes.
• Resolve escalations by building rapport and creative solutions.
• Support floor with knowledge sharing and coaching of colleagues.
• Contribute to training and development for new hires.

🎯 Requirements

• Willingness to go above and beyond for the team.
• Excellent written and verbal communication with analytical and problem-solving skills.
• Ability to multi-task in a fast-paced environment.
• Flexibility to adapt to changing business needs.
• Ability to build customer loyalty through listening and professional communication.
• Prior collections experience required.

🎁 Benefits

• Great open office space.
• Paid time off (PTO).
• 401K matching.
• Medical, dental and vision insurance.
• New Hire Training Program.
• Wellness Incentive Program.