Collections Specialist

📋 Description

• Manage end-to-end collections for assigned customer accounts to secure payments.
• Handle dunning for in-scope customers, preferably automated.
• Monitor overdue accounts and follow up via email or agreed channels.
• Analyze payment patterns to identify at-risk accounts and guide strategies.
• Collaborate with customers, billing, and cash applications to resolve invoice issues.
• Maintain accurate records of collections actions and payment commitments.

🎯 Requirements

• A Bachelor's degree in Finance or Accounting is essential.
• Strong knowledge of NetSuite ERP functionality is desirable.
• Minimum 2 years’ experience working within a Collections function.
• Strong ability to monitor complex data workflows and identify issues early.
• Excellent written and spoken English communication skills.
• Ability to deliver accurate results under tight deadlines and manage priorities.