Collections Specialist

📋 Description

• Perform collections calls and emails per workflow using the bank's system.
• Review client information before/during calls in the collections system.
• Resolve client questions and help address complaints and issues.
• Collect promises to pay (PTP) and document all transactions in the system.
• Monitor KPIs: connected calls, PTPs, kPTPs, cash, and QA metrics.
• Escalate qualifying cases to the Team Leader and prepare endorsements.

🎯 Requirements

• Excellent decision-making, negotiating, and communication skills.
• Willing to work on a shifting schedule.
• Onsite work 3x/week in Mandaluyong.
• Open to fresh graduates.