Collections Team Leader | Clark

📋 Description

• Oversee agent adherence to KPIs such as Shrinkage, Productivity, Agent Scorecard, Quality Assurance
• Manage agent scorecards to ensure performance targets are met.
• Ensure appropriate resource allocation and manage team schedules.
• Address individual and team-level challenges effectively.
• Maintain agent compliance with company and account-specific policies, including regulatory
• Conduct weekly 1-on-1 sessions with agents to review individual performance metrics and provide

🎯 Requirements

• At least two years of experience as a Team Leader handling Collections - Banking and Financial
• Be able to work in a fast-paced environment.
• Be pro-active in developing trust and professional rapport with employees and team members; work as
• Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for
• Have strong verbal and written communication skills; be able to communicate in a clear
• Amenable working onsite in Clark, Pampanga.