Commercial Account Manager

📋 Description

• Own retention, renewals, and growth across existing customers.
• Build multi-threaded relationships with key decision-makers.
• Drive upsell, cross-sell, and expansion within existing accounts.
• Expand Reachdesk’s contractual opportunities across teams and use cases.
• Lead renewal and commercial conversations, including pricing and terms.
• Run strategic account planning and business reviews tied to measurable outcomes.

🎯 Requirements

• 5+ years in account management or revenue ownership.
• Experience in subscription-based SaaS or recurring revenue with a consultative, strategic sales motion.
• Proven renewals, upsells, cross-sells, and expansion within existing book.
• Track record of creating pipeline and generating opportunities within existing accounts.
• Strong commercial judgment and problem-solving ability.
• Ability to build executive-level relationships across complex organizations.

🎁 Benefits

• Competitive salary, stock options, and 401(k) matching.
• Dental, hearing, vision, and life insurance.
• Flexible PTO.
• Collaborative, innovative, and dedicated team culture.