Commercial Account Manager

📋 Description

• Own retention, renewals, and growth across existing customers.
• Build multi-threaded relationships with key stakeholders to drive outcomes.
• Drive upsell, cross-sell, and expansion opportunities within existing accounts.
• Expand Reachdesk opportunities across teams, departments, and use cases in your book of business.
• Lead renewal discussions including pricing, terms, and negotiation.
• Run strategic account planning and quarterly business reviews tied to customer priorities and outcomes.

🎯 Requirements

• 5+ years in account management or renewals with revenue ownership.
• Sales/SDR/BDR or account executive experience strongly preferred.
• Experience in subscription SaaS or other recurring-revenue environments.
• Proven renewals, upsells, cross-sells, and expansions within an existing book of business.
• Track record of creating pipeline and generating new opportunities.
• Strong commercial judgment and problem-solving ability.
• Proven ability to build executive-level relationships across complex organizations.
• Strong written, verbal, and analytical skills; clear communication.
• Highly self-motivated and organized, with the ability to manage priorities in a fast-paced environment.

🎁 Benefits

• Competitive salary, stock options, and 401(k) matching.
• Dental, hearing, vision, and life insurance.
• Flexible PTO.
• Collaborative, innovative, and fun culture.