Commercial Account Manager

📋 Description

• Own retention, renewals, and growth across customers.
• Build multi-threaded relationships with key stakeholders.
• Drive upsell, cross-sell, and expansion in accounts.
• Expand opportunities within your book across teams/use cases.
• Lead renewals and commercial talks, including pricing and terms.
• Run strategic account planning and business reviews.
• Identify challenges early and solve cross-functionally.
• Coordinate internal teams to drive outcomes.
• Maintain forecasting discipline and pipeline visibility.
• Represent Reachdesk in executive-level discussions.

🎯 Requirements

• 5+ years in account management or similar roles with revenue ownership.
• Sales/BDR/AE experience strongly preferred.
• Experience in subscription SaaS or recurring revenue.
• Proven renewals, upsells, cross-sells within an existing book.
• Track record creating pipeline and opportunities within existing accounts.
• Strong commercial judgment and problem-solving ability.
• Proven ability to build executive-level relationships across complex organizations.
• Strong written, verbal, and analytical skills.
• Highly self-motivated and organized with ability to manage multiple priorities.

🎁 Benefits

• Competitive salary, stock options, and 401(k) matching.
• Dental, hearing, vision, and life insurance.
• Flexible PTO.
• Collaborative, innovative, and fun team culture.