Commercial Account Manager

📋 Description

• Own retention, renewals, and growth across a portfolio of existing customers
• Drive upsell, cross-sell, and expansion within existing accounts
• Lead renewal conversations, including pricing, terms, and negotiation
• Build executive-level relationships across complex organizations
• Run strategic account planning and business reviews tied to customer priorities
• Maintain forecasting discipline and pipeline visibility across your book

🎯 Requirements

• 5+ years in account management or similar roles with direct revenue ownership
• Experience in subscription SaaS or recurring revenue with a consultative motion
• Demonstrated success owning renewals, upsells, and expansion
• Track record of creating pipeline and generating opportunities within accounts
• Strong commercial judgment and problem-solving ability
• Proven ability to build executive-level relationships across complex organizations

🎁 Benefits

• Competitive compensation, stock options, and 401(k) matching
• Dental, hearing, vision, and life insurance
• Flexible PTO
• Collaborative, innovative, and dedicated team culture
• Remote or hybrid work options based on location
• Global hubs in New York, London, and Lisbon